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Under Australian law, you have the right to know everything regarding the information we collect about you, how this information benefits you, and how you can say “no” to the use of any of this information.

This privacy policy applies to all information gathering activities of TRACE.point both on and offline. The policy describes how we handle information provided to us or collected on applications we make available on or through third-party sites or platforms, if it is disclosed to you in connection with your use, subscription, purchase or download of the application.

Information Collection

TRACE.point collects Personal Identifying Information ("PII") from you when you visit our website(s),through email, and using our mobile applications. We also collect PII during transactions, sponsored events and contents/sweepstakes. PII includes your name, postal address, email address, telephone and mobile phone numbers, wireless service provider, and all other information that identifies you.

We may collect information about your interaction with TRACE.point sites, application and services (metadata). For example, we use website analytic tools on our sites to retrieve information from your browser, including but not limited to the site you came from, the search engines(s) and the keywords you used to find our site, the pages you view within our site, your browser add-ons and your browser's width and height. We may also use technologies such as cookies and web beacons to collect information about the pages you view, the links you click and the other actions you take on our sites and services. Additionally, we may collect certain standard information that the browser sends to every website you visit, such as your IP address, browser types and language, access times and referring website addresses.

When you receive a newsletter, promotional emails or other communications from TRACE.point, we may use web beacons, customised links and similar technologies to determine, for example, whether the email has been opened and which links you click. The purpose of the collection of this data is to provide you more focused email communications or other information in future.

To offer you a more consistent and personalised experience in your interaction with TRACE.point, information collected through one TRACE.point site, application/s or service/s may be combined with information obtained from other TRACE.point sites, application or services. We may also supplement the information we collect with information obtained from other companies.

Information Handling

Information such as PII, metadata and the like collected in the course of your normal business with TRACE.point is used for the purposes of: verifying competency against areas assessed through the site, administration of your TRACE.point account, advertising, marketing, quality assurance by a company with which you are registered as a user, (including administrator, manager or employee), or other similar purposes. It is important to note that other users associated with your TRACE.point account will have access to certain information about and/or submitted by you. Generally, the system is hierarchical and access to such information increases towards the higher levels of the hierarchy. For example, an employee of an organisation may only access his/her account information, training and assessment results, whereas a manager may access a number of employee accounts, including those employees’ assessment results, PII and so forth. Further, TRACE.point, One IRC Pty. Ltd. management and its software vendors (The Loft Group Pty. Ltd., and SkillsLive Pty. Ltd.) reserve the right to access any and all information stored in the TRACE.point database.

Depending on your company’s written agreement with TRACE.point, information may be disclosed by TRACE.point to a third party. For example, if you take part in any training or assessment within Our Website, the actions you take and results of your assessment are accessible immediately to other, higher level users, including your Company Administrator and Procurement-level Users of Our Website. For full details of how your data is handled, refer to the Terms and Conditions of the TRACE.point website.

Your acknowledgement

Your use of the TRACE.point website by securely logging in and your agreement with TRACE.point’s Terms and Conditions is an acknowledgement of your agreement with the Privacy Policy.

How We Use Your Information

The information we collect allows us to customise the content and/or layout of our sites and applications for you and each other visitor. Plus, it enables us to notify you about updates to our websites and applications, contact you with special offers of interest, and customise your experience.

In addition, TRACE.point may make certain PII and other information available to trusted third parties that work with us to provide products and services to our customers, that help us with marketing campaigns, or that intend to market products and services to you directly. These companies are obligated to protect the information they receive.

Updating Your Account and Contact Information

Upon request, we will update your personal account information (e.g. customer number), and update your contact information (i.e., name, address, phone number). For more information or to update an account, please email support@loftgroup.com.au . If you prefer, you may write to us at Privacy Request, TRACE.point, 66 King Street, Melbourne VIC 3000.

Transfers of Information for Legal Purposes

TRACE.point may need to disclose certain information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or search warrant, in the course of a legal proceeding or in response to a law enforcement agency request. If there is a change of control in TRACE.point’ business (whether by merger, sale, or otherwise) or a sale or transfer of its assets, your information could be sold or transferred as part of that transaction and your PII and other information potentially used by the Purchaser or other recipient of said information.

You acknowledge that TRACE.point is located in the State of Victoria, Australia and will process and store your information in the Australia and that as a result, Australian governments, courts or law enforcement or regulatory agencies may be able to obtain disclosure of your information through the laws of the Australia.

Mobile Devices/Third Party Fees

From time to time, TRACE.point may make mobile device application and mobile marketing campaigns available to you and may allow you to register for services that involve messages and/or e-mails being sent to your mobile device. You are responsible for obtaining access to the mobile device services and that access may involve third-party fees, including mobile carrier, text messaging, or airtime charges. You are solely responsible for those fees, including any and all fees associated with the use of the applications, delivery of the messages, e-mails or other materials to your mobile device. Please consult your mobile service provider’s pricing plan prior to purchasing or downloading any application or registering for any such service to determine the charges for sending and receiving text messagesfrom/to your mobile device. You will be given the opportunity to opt-out of receiving text messages or emails to your mobile device at the time you register and with each message or email you receive.

Mobile marketing campaigns may involve your sending an e-mail from your mobile device to TRACE.point or a third-party campaign operator. An e-mail or other response will then be sent to your mobile device. Opting to participate in a campaign is 100% your choice. When you engage in these mobile marketing campaigns, TRACE.point and the third-party campaign operator may collect your cell phone number, the name of your wireless service provider, images that you send using your mobile phone as part of the campaign, and other relevant information.

What are “Cookies” and “Web Beacons” and what do they do for me?

In order to provide better service when you return to our site, TRACE.point may use Cookies and Web Beacons to store your preferences and information, what pages you visit, and past activity at a site. TRACE.point may also employ Web Beacons from third parties in order to help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations of our sites.

“Cookies” are tiny pieces of information stored by your browser on your computer’s hard drive. Cookies are also used to ensure that you are not repeatedly sent the same banner ads and to customise webpage content based on your browser type (Safari or Microsoft Explorer, for example). Most browsers are initially set to accept cookies.

Web Beacons – sometimes called single-pixel gifs or clear gifs – are used to assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services. We may include Web Beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.

If you want to disable cookies, there is a simple procedure in most Internet browsers that allows you to turn off cookies. Please remember, however, that cookies may be required to allow you to use certain features of our sites.

Third Party Advertising

We may use third-party advertising, data analytics and online targeting companies to serve ads when you visit our sites or use our applications. We may also provide certain PII and other information to these third-parties to allow them to more effectively target advertising to you. These companies are obligated to protect your information, but you may opt-out of this sharing through the process described below.

When advertisements are displayed to you on our sites and applications, one or more persistent cookies may be placed on your computer or device by us or a third party. Some of these third parties may use information (including PII) about your visits to this site and other websites and usage of applications in order to provide data and targeting recommendations based on which you may receive advertisements about goods and services of interest to you.

Links

TRACE.point sites may, on occasion, contain links to other sites with information gathering practices different from our own. Visitors should consult privacy policies for all other sites, as TRACE.point has no control over information submitted to or collected by such third parties. TRACE.point sites sometimes offer contests, sweepstakes, or promotions sponsored or co-sponsored by third parties. These third parties may obtain PII that visitors voluntarily submit to participate in the contest, sweepstakes, or promotion. TRACE.point has no control over the third-party sponsor’s use of this information.

Changes to the Privacy Policy

TRACE.point may need to change this privacy policy from time to time in order to address new issues, evolving technologies, changes on our sites, or business practices. TRACE.point will post those changes so you will always know what information we gather and how we might use that information. Please refer back to this policy regularly.

What about data security?

To ensure the security of your data – including address information – TRACE.point always uses industrystandard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures that protect against the loss, misuse, or alteration of information that we have collected from you.

We appreciate the opportunity to serve you!

If you have any questions regarding this privacy policy statement or if you feel that this site has not followed its stated information policy, feel free to contact us. Our postal address is The Loft Group, 66 King Street, Melbourne VIC 3000, and we can be reached via e-mail at support@loftgroup.com.au. You can reach customer service by telephone at 1300 753 720.